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Frequently asked questions
 
  How do I sign up?
To sign up, click here. Once you fill out the information you are automatically signed up for an account. You will receive your log-in information and start selling photos immediately.
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  How does it work?
Backprint gives you the tools to market and sell your photos. Just sign up and you will instantly be able to start uploading photos and marketing them to your customers. Backprint allows you to categorize your photos, customize your web pages, and market your photos directly to each participant using customized email marketing tools. Once you sign up, we will provide you with a Backprint Users' Guide that walks you through getting your page set-up and your events on-line.
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  How do I make money using Backprint?
Each time your customers order photos from your site on Backprint you make money! You set the retail price (can vary by event). Backprint charges a 15% transaction fee (of the retail price you set) plus wholesale print prices depending on what the customer purchases (see below). You receive the remaining profits. Net product sales exclude shipping, handling, taxes and returns.

Customer order (example):

1 - 5 x 7: $12.99 (your set price)
Shipping and Handling: $ 2.50 (shipping schedule)
Sub Total: $15.49
Sales Tax: $1.28
Total Order: $16.77 (your customer pays this amount)
Backprint transaction fee (15%): $1.95 (15% of $12.99 price)
Product Charge (Wholesale price): $.75 (5 x 7 print)
Shipping Charge: $2.50
Total to Backprint: $5.20
Total Profit to You: $11.57 (89% of the retail price!)
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  How much does it cost to set-up an account?
There is no annual, monthly, set-up or other recurring costs. You only pay when a customer places an order. The charges are 15% of retail price (which you set) and a wholesale print prices for the item ordered.
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  How do I get paid?
Backprint will send you a check of your profits every two weeks.
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  Can I customize my storefront?
Yes! You will be given a personal URL in the form of www.backprint.com/yourchoice - you can link to this from your existing website.

Backprint offers you the ability to upload logos, and change colors and fonts to customize your storefront. In addition, each storefront can have an unlimited number of custom event pages and unlimited images, free of charge. You can also write your own HTML for a page.

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  How can I track my business?
Backprint offers a complete reporting and analysis system. Most reports offer the ability to set a date range, filter certain criteria or other customization.
  • Event Summary Report - revenue, expenses, number of orders, margin and profit for all events
  • Event Sales Report - sales % per photographer
  • Revenue Share Report - detailed analysis of order revenue distribution
  • Payments Report - shows event revenue and associated Backprint costs
  • Order Report - detailed analysis of product sales
  • Page Hits Report - number of hits across multiple areas of the event
  • Order Page - enter your order number and see full detail of each individual order
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  What forms of payment does Backprint accept?
We accept MasterCard, Visa and American Express. We do not accept PayPal.
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  How does Backprint ship orders?
We ship most prints via USPS First Class. Plaques, frames and other larger items are shipped via FedEx Ground. We charge the customer shipping and handling based on the dollar value of the order. Click Here to view our shipping schedule. Print orders are shipped in 3 - 4 days for prints and 7 - 10 days for products.
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  How does Backprint.com protect and secure my photos so others cannot copy and print?
Once you upload your photos, we re-format each photo and create a high resolution image used to print orders, and a low resolution image, used to view photos on-line. The photos that your customers see on-line are screen resolution (256 x 384), and not usable for printing purposes. You can also create your own watermark to be used on all of the photos you display on-line. Standard methods of right-clicking to save the image will result in saving a clear window, or blank image.
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  Are there Terms and Conditions?
Yes. There are terms and conditions you can review and which you must agree to as part of the sign-up process. It is fairly standard legal language around not posting anything inflammatory. You can view and download our Terms and Conditions here
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  What is your privacy policy?

Information Collection and Use
Backprint holds the customer's trust in the highest regard. In order to use the Backprint service, visitors are asked to supply contact and billing information. We use this information to contact users regarding order status and to bill for our services. Backprint will never sell or provide personally identifiable information from www.backprint.com to its partners or any third party. Providing this information on our Web site will never result in unsolicited email or contact.

Backprint will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Backprint collects information from our users at several different points on our website.

Order
We request information from the user on our order form. Here a user must provide contact information (like name, shipping address, and email address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. Email addresses will be used exclusively for communication regarding orders including confirmation that it has been placed and notification that it has been shipped. You will never receive unsolicited email as a consequence of providing your email address during the checkout process.

Send to a Friend Feature
Backprint offers a "Send to a Friend" feature where users to the site can email links to specific photos around the Internet. Backprint uses the email addresses supplied for this purpose - both the referral and return email address - only to complete this service a single time. These email addresses are not stored, shared, or otherwise used for any purpose.

Links
This web site contains links to other sites. Please be aware that Backprint is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Legal Disclaimer
Though we make every effort to preserve user privacy we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Use of Cookies
Certain aspects of our site are not accessible to users with cookies disabled. Our site uses cookies to keep track of your shopping cart. Additionally, we use cookies to store your identity while browsing our site.

Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.

If you have any questions about the security at our website, you can send an email to privacy@Backprint.com.

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